Privacy Policy

1. Introduction and Scope

This Privacy Policy governs the collection and processing of personal information by pick4d (referred to as "we," "us," "our," or "the Platform") from users (referred to as "you," "your," or "Player") who access or use our online gaming services available at https://pick4d.cam and associated mobile platforms. This policy applies to all Indonesian residents and international users who register accounts, place wagers, or otherwise interact with our services.

pick4d operates as an online gaming platform offering casino games, live dealer experiences, sports betting, togel (traditional Indonesian numbers lottery), and other gambling entertainment. We recognize the sensitive nature of personal and financial information you entrust to us and are committed to maintaining the highest standards of data protection, security, and transparency.

This Privacy Policy should be read in conjunction with our Terms & Conditions, Responsible Gaming Policy, and any other legal notices or agreements applicable to your use of pick4d services. If you have any questions or concerns about this policy or our data practices, please contact our Data Protection Officer through the contact information provided at the end of this document.

2. Information We Collect

2.1 Personal Identification Information

When you register for a pick4d account, we collect the following personal identification information:

• Full Legal Name: As it appears on your government-issued identification documents (KTP, passport, driver's license).
• Date of Birth: To verify that you meet the minimum age requirement of 21 years for online gambling in Indonesia.
• Residential Address: Your current physical address in Indonesia, including street, city, postal code, and province.
• Email Address: For account communications, security alerts, promotional offers, and customer support correspondence.
• Mobile Phone Number: For account verification, two-factor authentication, SMS notifications, and WhatsApp customer support.
• Government ID Numbers: NIK (Nomor Induk Kependudukan) from your Indonesian KTP or passport number for identity verification and compliance with Know Your Customer (KYC) regulations.

2.2 Financial and Payment Information

To process deposits, withdrawals, and financial transactions, we collect:

• Bank Account Details: Account holder name, bank name (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, BSI), account number, and branch information for Indonesian Rupiah (IDR) transactions.
• E-Wallet Information: Account holder name and registered mobile number for OVO, DANA, GoPay, ShopeePay, and LinkAja transactions.
• Transaction History: Complete records of all deposits, withdrawals, wagers placed, winnings, bonuses claimed, and account balance changes.
• Payment Method Verification Documents: Bank statements, e-wallet screenshots, or other proof of ownership to verify that payment methods are registered in your name and to prevent fraud.

2.3 Gaming and Account Activity Data

We automatically collect information about your interactions with our platform, including:

• Betting History: All wagers placed, including game type (slots, live casino, sports betting, togel, sabung ayam), stake amounts, odds, outcomes, and timestamps.
• Game Play Patterns: Frequency of play, preferred games, session duration, win/loss ratios, and betting strategies.
• Login Activity: Login times, session duration, logout times, and IP addresses from which you access your account.
• Account Settings and Preferences: Language preferences, notification settings, responsible gaming limits (deposit limits, loss limits, session time limits), and self-exclusion status.
• Bonus and Promotion Usage: Bonuses claimed, wagering progress toward bonus requirements, promotional codes used, and cashback earned.

2.4 Technical and Device Information

When you access pick4d, we automatically collect technical information about your device and connection:

• Device Information: Device type (smartphone, tablet, desktop), operating system (Android, iOS, Windows, macOS), browser type and version, screen resolution, and device identifiers.
• IP Address and Geolocation: Your Internet Protocol (IP) address to verify your location, detect fraud, prevent multi-accounting, and ensure compliance with geographic restrictions.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to remember your login status, track your navigation on our site, personalize your experience, and analyze site performance. For more details, see Section 9: Cookies and Tracking Technologies.
• Connection Data: Internet Service Provider (ISP), connection speed, and network type (WiFi, mobile data) to optimize platform performance.

2.5 Communications and Customer Support Data

When you contact our customer support team via live chat, email, WhatsApp, or phone, we collect:

• The content of your messages, questions, complaints, or feedback.
• Attachments such as screenshots, identity documents, or payment proofs you provide to resolve your inquiry.
• Call recordings and chat transcripts for quality assurance, training purposes, and dispute resolution.

3. How We Use Your Information

3.1 Account Management and Service Delivery

We use your personal information to:

• Create, maintain, and manage your pick4d account.
• Verify your identity and ensure compliance with age restrictions (21+ only).
• Process deposits and withdrawals through BCA, BRI, BNI, Mandiri, CIMB Niaga, and e-wallet services.
• Enable you to place wagers on casino games, live dealer tables, sports betting markets, togel, and other gaming products.
• Track your account balance, transaction history, and gaming activity.
• Provide customer support and respond to your inquiries, complaints, or feedback.

3.2 Security, Fraud Prevention, and Compliance

We use your information to:

• Detect and prevent fraud, money laundering, identity theft, and other illegal activities.
• Monitor for suspicious betting patterns, collusion, bonus abuse, and multi-accounting violations.
• Verify the legitimacy of payment methods and ensure funds originate from legal sources.
• Comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
• Enforce our Terms & Conditions and Responsible Gaming policies.
• Respond to legal requests from Indonesian regulatory authorities, law enforcement agencies, or courts.

3.3 Responsible Gaming and Player Protection

We use your gaming activity data to:

• Monitor your betting behavior for signs of problem gambling (excessive frequency, large losses, chasing losses).
• Implement and enforce deposit limits, loss limits, and session time limits you set on your account.
• Process self-exclusion requests (temporary or permanent account closures).
• Provide intervention messages or alerts when potentially harmful gambling patterns are detected.
• Comply with responsible gaming obligations under our licensing agreements.

3.4 Marketing, Promotions, and Communications

With your consent, we use your contact information to:

• Send promotional offers, bonus announcements, and exclusive deals via email, SMS, WhatsApp, or push notifications.
• Notify you about new games, features, tournaments, and platform updates.
• Personalize marketing messages based on your gaming preferences and activity history.
• Send birthday bonuses, VIP loyalty rewards, and special occasion promotions.

You can opt out of marketing communications at any time by adjusting your account settings or clicking the "unsubscribe" link in emails. Opting out will not affect essential account-related communications such as security alerts, transaction confirmations, or legal notices.

3.5 Platform Improvement and Analytics

We use aggregated and anonymized data to:

• Analyze user behavior, game preferences, and platform usage patterns to improve our services.
• Test new features, games, and user interfaces for performance and user satisfaction.
• Optimize website speed, mobile app functionality, and overall user experience.
• Conduct market research and competitive analysis within the Indonesian online gaming industry.
• Generate statistical reports for internal business planning and strategy development.

4. How We Share Your Information

4.1 Third-Party Service Providers

pick4d may share your personal information with trusted third-party service providers who assist us in operating our platform and delivering services, including:

• Payment Processors: Banks (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals.
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft to deliver casino games and live dealer experiences.
• Identity Verification Services: KYC/AML compliance platforms that verify your identity documents and detect fraudulent accounts.
• Cloud Hosting and Data Storage: Secure server providers that store your account information and transaction records.
• Customer Support Tools: Live chat, email, and ticketing systems that enable our support team to assist you.
• Analytics and Marketing Platforms: Tools that help us understand user behavior, optimize marketing campaigns, and improve platform performance.

All third-party service providers are contractually obligated to protect your data, use it only for the purposes we specify, and comply with applicable data protection laws. We do not sell your personal information to third parties for their own marketing purposes.

4.2 Legal and Regulatory Disclosure

We may disclose your information to government authorities, regulatory bodies, or law enforcement agencies when required by Indonesian law or when we believe in good faith that disclosure is necessary to:

• Comply with legal obligations, court orders, subpoenas, or regulatory inquiries.
• Enforce our Terms & Conditions or investigate violations of our policies.
• Detect, prevent, or address fraud, security breaches, or illegal activities.
• Protect the rights, property, or safety of pick4d, our users, or the public.

4.3 Business Transfers

In the event of a merger, acquisition, asset sale, or corporate restructuring involving pick4d, your personal information may be transferred to the acquiring entity. We will notify you via email and prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

5. Data Security Measures

pick4d employs industry-standard security measures to protect your personal and financial information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

• 256-Bit SSL Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology - the same standard used by major banks and financial institutions.
• Secure Data Storage: Personal information is stored on secure servers with restricted access, protected by firewalls and intrusion detection systems.
• Password Protection: User passwords are encrypted using one-way hashing algorithms, meaning even pick4d staff cannot view your actual password.
• Two-Factor Authentication (2FA): Optional additional security layer requiring SMS or email verification codes for account login and withdrawals.
• Regular Security Audits: Third-party security firms conduct periodic penetration testing and vulnerability assessments to identify and fix potential weaknesses.
• Employee Access Controls: Only authorized personnel with legitimate business need can access personal data, and all access is logged and monitored.
• Data Backup and Recovery: Regular backups ensure that your account information can be recovered in case of system failure or data loss.

Despite our robust security measures, no system is completely invulnerable. You play a critical role in protecting your account by choosing strong passwords, not sharing login credentials, logging out after sessions, and immediately reporting suspicious activity.

6. Your Privacy Rights

As a pick4d user, you have the following rights regarding your personal information:

6.1 Right to Access

You have the right to request a copy of all personal information we hold about you, including account details, transaction history, gaming activity, and communications. Requests can be made by contacting our Data Protection Officer.

6.2 Right to Correction

If any of your personal information is inaccurate or outdated, you have the right to request that we correct or update it. You can update most information directly through your account settings, or contact customer support for assistance.

6.3 Right to Deletion

You may request deletion of your personal information, subject to legal and regulatory retention requirements. We are required to retain certain financial records for tax, anti-money laundering, and dispute resolution purposes for up to 7 years after account closure.

6.4 Right to Restriction of Processing

You can request that we limit how we use your information, for example by opting out of marketing communications while continuing to receive essential account notifications.

6.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format (such as CSV or JSON) for transfer to another service provider.

6.6 Right to Withdraw Consent

Where we process your information based on consent (e.g., marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days. Identity verification may be required to prevent unauthorized access to your information.

7. Data Retention Periods

pick4d retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by Indonesian law. Specific retention periods include:

• Active Accounts: Personal and financial information is retained for the duration of your active account plus 7 years after account closure for regulatory compliance.
• Transaction Records: Deposit, withdrawal, and wagering history is retained for 7 years to comply with tax, anti-money laundering, and financial auditing requirements.
• Identity Verification Documents: KYC documents (ID cards, address proofs) are retained for 7 years after the last transaction to comply with regulatory obligations.
• Marketing Data: If you opt out of marketing communications, your contact information is retained only to honor your opt-out preference and prevent future marketing.
• Customer Support Records: Chat transcripts, emails, and support tickets are retained for 3 years for quality assurance and dispute resolution.

After the retention period expires, personal information is securely deleted or anonymized so that it cannot be associated with any individual.

8. International Data Transfers

pick4d primarily operates within Indonesia and stores data on servers located in secure data centers. However, some of our service providers (game providers, payment processors, cloud hosting services) may be located outside Indonesia. When we transfer your personal information internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant data protection authorities.
• Certification under recognized data protection frameworks (such as ISO 27001).
• Compliance with data protection laws in the recipient country that provide equivalent protection to Indonesian standards.

9. Cookies and Tracking Technologies

pick4d uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience and improve our services. Types of cookies we use include:

• Essential Cookies: Necessary for website functionality, including login sessions, security features, and account navigation. These cannot be disabled.
• Performance Cookies: Collect anonymous data about how visitors use our site (page views, navigation paths, error messages) to optimize platform performance.
• Functional Cookies: Remember your preferences (language, currency, game favorites) to personalize your experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertisements and measure campaign effectiveness.

You can manage cookie preferences through your browser settings. Disabling cookies may affect some features of the pick4d platform, such as staying logged in or saving preferences.

10. Children's Privacy

pick4d services are strictly restricted to individuals aged 21 years or older. We do not knowingly collect personal information from anyone under 21. If we discover that a minor has created an account or provided personal information, we will immediately terminate the account, delete all associated data, and forfeit any balances or winnings. Parents or guardians who believe their child has provided information to pick4d should contact us immediately.

11. Changes to This Privacy Policy

pick4d reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated via email and prominently displayed on our website. The "Last Updated" date at the top of this policy indicates when changes were last made. Your continued use of pick4d services after changes are posted constitutes acceptance of the revised policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: "Privacy Policy Inquiry" or "Data Protection Request"
• Live Chat: Available 24/7 on the pick4d platform
• WhatsApp: Accessible through your account dashboard

We are committed to resolving privacy concerns promptly and transparently. Our Indonesian-speaking customer support team is available around the clock to assist with any privacy-related questions or issues.